Fikile believes in close collaboration between the firm’s frontline workers and its back-office staff. Frontline members of staff are the first point of contact with the firm, particularly for potential clients.
She says, as far as possible, they try to resolve issues, but sometimes have to escalate them, with a clear brief, to other colleagues.
Mutual understanding and collaboration result in a win-win situation for everyone, including KHR staff and clients.
Boipelo has an undergraduate degree in Human Resources Management from the University of Johannesburg and an Honours degree in Industrial and Organisational Psychology from the University of South Africa.
She believes that KHR provides a brilliant environment for its employees to thrive by encouraging new ideas and providing support to all employees. Being employed at KHR has helped her grow in her career and given her an opportunity to explore her creativity as well.
Boipelo believes “KHR is a company that is focused on developing employee skills and giving employees the opportunity to be independent and responsible for their own work.”
